Stuff collected by Aaron Uhrmacher that's too short to post, too good not to share.
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Is Blogging Evolving Into Life Streams? (via Jeremiah Owyang)
“It seems as if blogging is becoming old hat, or at least evolving into something smaller, faster, and more portable. I’m with Louis Gray, I’m not going to give up my blog, instead, I think of it as the hub of content, and the rest of the information I aggregate (notice the Twitter bar up top and the Friendfeed integration below). To me, joining the conversation is certainly important, but it doesn’t mean the hub (or corporate website) goes away.”
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Pitney Bowes branded community reduces customer support costs (via ZDNet.com)
During the 2007 postal rate change Pitney Bowes, which provides postal equipment and services to businesses, received more than 415K support phone calls on the rate change alone, all in under a month. This was in addition to the company’s usual flow of customer calls, so its support teams were moving fast and furious. In 2008, the $6.3 billion company decided to do things a little different. Pitney Bowes implemented an online community, provided by Lithium Technologies, to proactively provide answers to presumed frequently asked questions about the latest rate change — and also empower users to help each other.
“ The bar, backyard BBQ & the office :: MySpace, Facebook, LinkedIn. (according to LinkedIn)
— Source: IBM’s Social Media Summit (#smm09)
